Last updated: June 27, 2026

At Lumea Lighting, we stand behind the outstanding quality, design, and craftsmanship of our premium architectural and decorative lighting systems. If you are not completely satisfied with your purchase, please review our guidelines for cancellations, returns, and refunds below.

1. Cancellations

You may cancel your order free of charge within 12 hours of order placement, provided the order has not been dispatched from our warehouse yet. Once shipped, orders cannot be cancelled and must be processed as a standard return after delivery.

2. Returns Eligibility Window

We accept returns on eligible catalog items within 7 days from the date of package delivery. To qualify for a return:

• The lighting fixture must be completely unused, uninstalled, and in its original, brand-new condition.
• The item must be in its original packaging, including all inner Styrofoam pads, mounting screws, manuals, and accessories.
• Customized lighting fixtures, bespoke sizing adjustments, profile lights cut to specific lengths, or customized smart automation controls are strictly not eligible for returns or exchanges.

3. Damaged or Faulty Items

If you receive a product that is damaged during transit or possesses a manufacturing defect:

• You must provide an unboxing video showing the packaging being cut open and the product's defect or damage.
• Submit the video clip and order invoice copy to lumealights01@gmail.com or WhatsApp us at +91 75997 47476 within 24 hours of delivery.
• Upon verification, we will arrange for a free reverse pickup and ship a brand new replacement product at no additional cost. If the item is out of stock, we will issue a full refund.

4. Returns Processing & Reverse Logistics

To initiate a standard return, contact our customer support team. Once approved, you can choose to ship the package back to our warehouse, or we can schedule a reverse pickup. Reverse pickup logistics charges (approx. ₹200 to ₹1000 depending on item weight and size) will be deducted from your final refund amount.

5. Refund Timeline

Once your returned parcel is received at our inspection facility, we will check its condition within 2 business days. Upon approval:

• The refund will be processed back to your original source payment gateway method (Credit Card, UPI, NetBanking, Debit Card).
• The refund amount will appear in your bank account or payment card within 5 to 7 business days, subject to bank processing cycles.

6. Support Contact

For any queries related to cancellations, reverse shipping labels, or pending refunds, please reach out to us at:

• Phone: +91 75997 47476 (10:00 AM to 7:00 PM)
• Email: lumealights01@gmail.com