Last updated: June 27, 2026

Lumea Lighting ("we", "our", "us") values your trust and is committed to protecting your personal data. This Privacy Policy explains how we collect, store, share, and protect your information when you visit our website, register an account, fill out contact forms, or place an order for our premium lighting fixtures.

1. Information We Collect

To provide you with seamless design consultancy and order fulfillment services, we collect the following personal information:

• Customer Identity & Contact Info: First name, last name, phone number, email address.
• Shipping & Billing Details: Full physical address, landmark, city, state, pincode.
• Transaction History: Details of lighting products purchased, order values, date of purchase. We do not collect or store credit card numbers, CVVs, or NetBanking passwords, which are securely handled directly by Razorpay's PCI-DSS compliant interface.
• Technical Data: IP address, browser type, cookies, and device identifiers when navigating our site.

2. How We Use Your Information

We process your personal data under the following legitimate business operations:

• To print invoices, verify payments, and fulfill your e-commerce orders.
• To register parcel shipments on our carrier integration portal (Shiprocket) for doorstep delivery.
• To send tracking links, order updates, and delivery alerts via SMS or WhatsApp messages.
• To respond to your custom home consultancy requests submitted through our contact forms.

3. Information Sharing & Third-Party Services

We do not sell, rent, or trade your personal data to marketing brokers or unrelated third parties. We share your information only with trusted service partners to execute order fulfillment:

• Razorpay: To process secure debit/credit card, UPI, and net banking checkout payments.
• Shiprocket: To push shipping details, generate courier labels, and coordinate doorstep delivery.
• Host Servers & Database: For secure storage of catalog items and order databases.

4. Cookies & Site Analytics

We use session cookies to remember the items in your shopping cart while you browse different category pages. We also utilize basic site traffic analytics to analyze user flow and improve layout responsiveness. You can choose to disable cookies in your browser settings, though it may disable cart adding features.

5. Data Retention & Security

We store your name, email, phone, and shipping addresses securely in our database as part of our order logging obligations. All web traffic to our servers is encrypted using Secure Socket Layer (SSL) technology. We restrict internal access to your data only to administrative staff handling billing or warehouse packaging.

6. Data Rights & Support

You have the right to request a copy of the personal data we store about you, or ask us to update, correct, or permanently delete your contact records from our order tables. To submit a data request, please write to us at lumealights01@gmail.com.